Refund policy

We do our very best to make personalized products to be free of manufacturing errors or product defects (product defects exclude poor picture quality due to the poor image uploaded and products being rotten. We are shipping produce and cannot control how long the parcel is in transit or the weather conditions.) 

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates, and names carefully. You are welcome to email us at support@anonymouspotato.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept changes to orders once they are placed, as they immediately are sent into production.

NOTE: AnonymousPotato.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content, or material.

During our busy holiday season, we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control, there might be a slight delay in the delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect AnonymousPotato.com or any of our carriers.. Thank you for understanding.

 

Refund Situations & Outcomes: 

• Situation - If you purchased an order and it has been in transit longer than 4 weeks and deemed lost by the Post Office.
• Outcome -We will need the order number to see for ourselves. If this is proven we will resend the item. If you would rather have a refund we will offer a refund minus the shipping. 
• Situation - The order did not arrive on my desired date. 
• Outcome - We do not guarantee a delivery date and we do not offer a refund for missing a date.
• Siutaiton - Rotten Potato
• Outcome - We try our very best to send a package to avoid moisture. However, we are shipping produce and cannot control the transit time. We do not offer refunds for this. We will offer a replacement order. 
• Situation - Spelling error. 
• Outcome - We will need a photo and order number of the potato to verify the requested message. Once assessed and deemed our fault then our team will either offer a partial refund, full refund minus shipping, or another order. If it is not our fault we will not refund. 

• Situation -The photo came out poorly
• Outcome -We will need a photo and order number of the potato to see the photo uploaded and if it followed our guidelines. Once assessed and deemed our fault then our team will either offer a partial refund, refund minus shipping, or another order. If it is not our fault we will not refund. 
• Situation - The order has not shipped and I want to cancel
• Outcome- if the order has not shipped we can cancel and offer a full refund. 
• Situation - Shipped to the wrong address 
• Outcome - If the customer put in the wrong address and it shipped to the address the customer provided we will not issue a refund.
• Situation - Received the wrong order. 
• Outcome - We will need a photo and order number of the potato to see the photo uploaded. Once assessed and deemed our fault then our team will issue a full refund or another order. If it is not our fault we will not refund. 

Refund Policy

• Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, there should have been an issue with your order either in defectiveness of the product or shipping/delivering the package. You can also request to cancel the order if it has not been shipped by us yet.

Refund Request

• Please submit your refund request to support@anonymouspotato.com
• Include your order number 
• Include the problem. If something is wrong with the product we will require a photo. 

Refunds (if applicable)

• Once you have sent the items listed above our team will assess the claim and will either offer the following - Partial refund, full refund minus shipping, another free order. 

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
  Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@anonymouspotato.com
  
  

Returns

• Please do not return any potato items. 

Non-returnable items:

• Potatoes
• Boxes
• Gift cards
• Downloadable software products

Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@anonymouspotato.com and send your item to 1809 W Frankford Rd, Carrollton, TX 75007, United States

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

• To return your product, you should mail your product to: Anonymous Potato 1809 W Frankford Rd, Carrollton, TX 75007, United States
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Refund Exclusions:

• Rotten Potato 
•  We are shipping produce and cannot control how long the parcel is in transit or the weather conditions
• Missing spellings by the customer
• Wrong address from the customer 
• Lost in Transit - (if this happens we will send out another order once this is confirmed)